Fees at Leadtrotech ICT Academy are non-refundable once your enrolment is confirmed. This page explains what that means, when an enrolment counts as confirmed, and what to do if a payment was made in error.
1. Fees are non-refundable once enrolment is confirmed
Once your enrolment is confirmed, the fees you have paid are non-refundable. This applies whether you paid in full or in instalments, and whether or not you start, attend or finish the course.
A place on a course, a cohort or the lessons is reserved for you from the moment your enrolment is confirmed. That is why we cannot return the fee afterwards. If you have any doubt, please ask before you pay. Message us on WhatsApp or by email and we will explain what the course includes.
2. When is an enrolment confirmed?
- Online payments (card or bank through Paystack): your enrolment is confirmed when the payment succeeds and your enrolment shows as paid in your dashboard.
- Bank transfers: your enrolment is confirmed when our team confirms your transfer, not when you send the money or upload your receipt.
- Payments recorded by our registration desk: your enrolment is confirmed when the desk records your payment.
- Instalment plans: your enrolment is confirmed when your first instalment is confirmed in one of the ways above.
3. If you pay in instalments
Instalments you have already paid are not refunded. If you are thinking of stopping before your next instalment is due, please contact us before the due date so we can explain where you stand. An unpaid instalment that passes its lock date can pause your access to the course (see our Terms of Use).
4. Payments made in error
A payment taken twice, or taken by mistake for something you did not enrol in, is not a fee for a confirmed enrolment. Contact us within a reasonable time and we will check your payment record and correct it.
- Online payments (Paystack) that we correct are returned to the card or account you paid with. How long it then takes to show up depends on your bank or card provider, and it can take several working days.
- Bank transfers and desk payments that we correct are returned by our team directly, and we will arrange it with you.
- We will tell you in the app (and by email) when a correction starts and when it has been processed.
5. Contact us
Email info@leadtrotechictacademy.com from the address on your account, or call or WhatsApp +234 911 566 9720. Please tell us your full name, the email on your account, the course and cohort, and when and how you paid.